What are Unified Communications as a Service

What are Unified Communications as a Service (UCaaS) or as we like to call it “Phone System as a Service”(PSaaS)?

Very Simply put Unified communications is a Cloud-based solution for IT/Telecommunication services & is paid for on a per-user basis, not upfront like traditional Phone/Internet-based systems –

Why switch to a PSaaS model

Switching to PSaaS allows a company to shift from a capital investment (CapEx) (Spending money at the beginning) to an operating cost model (OpEx) (flexibility in user numbers meaning no over spending and no large upfront costs)

Features and Benefits of a PSaaS Platform 

• Built-in redundancy (improved reliability) of your voice solution
• Ease of management and effortless reporting on usage
• Streamlined user experience throughout existing tools/applications (works with CRM and other business critical applications)
• Security
• Flexibility to accommodate remote and mobile employees
• Scalability (add or remove seats as needed)
• Reduced IT workloads
• OpEx model + reduced upfront CapEx on equipment/software
• Decreased maintenance; managed updated and security patches
• Single point-of-contact for troubleshooting